Officers are trained to react only when a theft has occurred. They are professional yet discreet in their approach and they understand the sensitivity of a bad stop could result in a lawsuit and affect the general customer’s attitude. A suspect is first identified, then carefully observed till a crime is committed. once 100% sure, the officer will approach in an area away from most customers, then politely ask the suspect to come to the back(use force as needed). Stolen items are then recovered and documented, followed by legal paperwork being processed. An incident report is created with all details regarding the stop. We also keep track with a live database of all shoplifters. This database includes their priors and picture for a quick lookup. We not only protect your one store from the shoplifter, but protect all your stores from the identified shoplifter. Our officers are trained to help reduce inventory loss and to give your customers additional confidence and assistance.